The Pokies 114 – Rules and Terms of Use

Welcome and scope

Welcome to The Pokies 114. These Rules and Terms of Use describe how we operate, what we expect from players and what you can expect from us. We tested our onboarding and payments processes to ensure they are clear and fair. Our results show that transparent rules and consistent enforcement protect both players and the operator. By registering or using our platform you accept these rules in full.

Who we are

The Pokies 114 is an online gaming operator established to provide a secure and competitive gaming experience across desktop and mobile devices. Our platform is designed for entertainment and operated in accordance with applicable licences and regulatory guidance. We adopt industry-standard protections and continuous improvements to ensure fairness and compliance.

General principles

These rules are legally binding between you (the player) and The Pokies 114 (the operator). They apply to all activity on our platform, including gaming, promotions, deposits and withdrawals. You must read them carefully before registering. If you do not accept any part of these rules, you must stop using the platform immediately.

Eligibility and legal compliance

Participation on The Pokies 114 is subject to the following minimum requirements. You may only open and use an account if you meet them all.

• You are of legal gambling age in your country or territory of residence.
• Online gambling is lawful for you under local laws and regulations.
• You have not been excluded from gambling by a regulator or self-exclusion scheme.
• Your account details are accurate and kept up to date.

We reserve the right to request proof of identity, age, and address. Where requested, you must promptly provide valid documentation. We tested the identity-verification workflow: our experience shows most valid applications are verified within 24–72 hours, though complex checks may take longer.

Opening and managing your account

When opening an account with The Pokies 114 you must provide accurate personal details. We will use these details for identity checks, payments, and to protect both you and us from fraud. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

• Only one primary account is permitted per person unless otherwise authorised in writing by The Pokies 114.
• Multiple accounts designed to exploit bonuses or manipulate games are prohibited.
• We may suspend or close accounts where information is false or where verification fails.

Account security and access

Protect your account. If you suspect unauthorised access you must notify us immediately. We will not be liable for losses caused by unauthorised access where you have not taken reasonable steps to protect your credentials.

Deposits and funding

Deposits must be made using payment methods accepted by The Pokies 114 and in your name. We do not accept deposits from third parties unless pre-authorised. We may limit deposit amounts for regulatory or risk reasons.

We may require additional documentation for the source of funds in line with anti-money laundering (AML) obligations. Withdrawals are processed in accordance with our verification policies and payment provider timeframes.

Withdrawals and processing

We endeavour to process withdrawal requests promptly. Processing speed depends on verification status, withdrawal method and third-party service providers. Where identity or source-of-funds documentation is outstanding, withdrawal processing will be delayed until checks conclude.

• We will attempt to return funds using the same method used to deposit where possible.
• We do not charge withdrawal fees, though your financial institution may apply fees.
• Once a withdrawal is processed by us and sent to your bank or payment provider, timing to receipt is outside our direct control.

Wagering and bonus conditions

Promotions, bonuses and free spins are subject to specific terms. Our core principles are as follows:

• Bonuses may have wagering (playthrough) requirements, game restrictions and expiry periods. Only games specified in the promotion contribute to wagering requirements.
• Using multiple accounts to claim the same promotion is prohibited and will result in cancellation of bonus funds and winnings.
• We reserve the right to void bonuses where we suspect abuse, fraud, or breach of promotional terms.

We tested a range of promotions and our results show that clarity in promotional tables and expiry notices reduces disputes. Always check the specific promotion’s full terms before participating.

Permitted play and prohibited conduct

Games must be played for entertainment and not for professional or commercial purposes. The following behaviours are prohibited and may result in sanction, including account suspension, withholding of funds and closure:

• Collusion, sharing accounts, or coordinated play designed to defraud the system.
• Using bots, scripts, or automated play to influence outcomes.
• Attempting to exploit glitches or malfunctions in games.
• Using stolen or unauthorised payment methods.

Game fairness and malfunctions

We use certified Random Number Generators (RNGs) and independently audited games to ensure fairness. In the rare event of a game malfunction or error:

• If a game fails to operate in accordance with its rules or technical specifications, we reserve the right to void affected bets and restore the account to its position prior to the malfunction if possible.
• Players must not exploit the malfunction. If a player takes advantage of a malfunction to obtain unfair gains, we may void winnings and pursue recovery or criminal action as necessary.
• Where funds or gameplay are impacted by a malfunction, we will investigate with our suppliers and provide a resolution at our discretion.

Verification, documentation and responsible checks

To comply with AML, counter-terrorism financing and licensing obligations, we may request one or more of the following:

• Proof of identity (government-issued ID or passport).
• Proof of address (utility bill or bank statement dated within the last 3 months).
• Proof of payment method (card copy with visible last four digits, bank statement or e-wallet transaction history).

We tested common verification pathways. In our experience, providing clear and high-quality documents speeds up verification. If verification cannot be completed within a reasonable time we may restrict account activity until checks are finalised.

Responsible gambling and self-exclusion

The Pokies 114 supports responsible gambling. We provide tools and policies to help you manage behaviour and finances. These include:

• Deposit limits, loss limits, and wager limits.
• Session reminders and time-out features.
• Self-exclusion options for temporary or permanent exclusion.

If you require assistance, please use the platform tools or contact support. We encourage players to seek help if gambling behaviour causes distress. External support services and industry helplines should be used where appropriate. We may also act to restrict access where we identify harm indicators.

Bonuses – specific rules and common issues

Bonuses and promotions are governed by the terms that accompany them. Common rules you should note:

• Bonuses may be time-limited; unused bonus funds after expiry will be removed.
• Only certain games will contribute fully to wagering requirements; some games may contribute less or be excluded.
• Minimum deposit amounts may apply to qualify for a bonus.

In our ongoing testing of promotional mechanics we found the most disputed points relate to eligible games and wagering calculations. We commit to clear, displayed terms for each promotion to reduce ambiguity.

Sanctions, suspensions and account closure

We may suspend, restrict, or close an account for reasons including, but not limited to:

If we suspend or close an account, we will notify you with reasons where it is lawful to do so. Where possible and lawful, we will provide opportunities to resolve issues and return funds once outstanding matters are cleared.

Disputes and complaints

We aim to resolve disputes quickly and fairly. If you have a complaint:

• Contact our support team with details and evidence where relevant.
• We will acknowledge receipt and investigate in good faith.
• If unresolved, we will escalate to our internal dispute resolution process and, where applicable, to the relevant independent adjudicator or regulatory body.

In our experience, providing clear, timestamped evidence such as transaction IDs and screenshots speeds resolution. Keep records of correspondence and transaction references.

Changes to these rules

We reserve the right to change these rules to reflect legal, regulatory or business needs. Material changes will be communicated by posting updated rules on the platform and, where practical, by notifying account holders. Continued use after changes indicates acceptance of the updated rules.

Privacy and use of personal information

We collect and process personal data to operate the platform, verify identity, process payments, prevent fraud and comply with legal obligations. Personal data is handled in accordance with our privacy policy and applicable data protection laws. We implement reasonable technical and organisational measures to secure personal data.

Jurisdiction, applicable law and regulatory compliance

Your use of The Pokies 114 is subject to the laws of the jurisdiction specified in your account settings and any applicable licensing or regulatory regime. Where disputes relate to legal jurisdiction, the governing law and venue will be as stated in your account terms or set by applicable regulators. We operate to meet the highest standards required by our licences and regulators.

Criminal conduct and fraud

We will cooperate with law enforcement and regulators where criminal activity is suspected. Attempting to commit fraud, including chargeback fraud or the use of false identification, is a criminal offence and will be treated as such.

Player funds and financial conduct

Player funds are managed in line with regulatory and internal requirements. We may segregate player funds from operational funds where mandated. We do not pay interest on account balances. We are not a bank and do not offer banking services beyond providing deposits and withdrawals in accordance with account terms.

Practical guidance and tips from our testing

Based on hands-on testing and frequent player feedback, here are some practical tips to ensure a smooth experience:

• Use accurate and consistent personal information when registering to speed verification.
• Upload clear scans or photos of ID and documents to avoid delays.
• Keep a record of transaction references for deposits and withdrawals.
• Review promotion terms before opting in, especially eligible games and wagering multipliers.
• Set sensible deposit and loss limits to manage play responsibly.

Summary – what you must keep in mind

Playing at The Pokies 114 should be entertaining and safe. To make the most of our platform and avoid issues:

• Ensure you are eligible and that playing is lawful where you live.
• Only use payment methods in your name and supply requested documents promptly.
• Respect promotional terms and avoid exploitative behaviour.
• Contact support immediately if you spot suspicious activity or a technical issue.

Final notes

We are committed to a fair, secure and transparent service. These rules bring together regulatory compliance, player protection and best-practice operations. If you have any questions about these rules or need help, please contact our support channels listed in your account. We test our systems regularly and refine our processes to deliver a responsible gaming environment.

By continuing to use The Pokies 114 you confirm that you have read, understood and accepted these Rules and Terms of Use.

Definitions and glossary

For clarity, key terms used in these rules are defined below.

• Account: Your registered user account on The Pokies 114 platform.
• Bonus Funds: Promotional money credited to your account subject to conditions.
• Deposit: Funds added to your account to play games.
• Wagering Requirement / Playthrough: The number of times bonus funds (or deposit + bonus) must be wagered before withdrawal.
• Verification: The process of confirming identity, address and payment methods.
• Malfunction: Any error, bug or issue causing incorrect game behaviour or payouts.

We reviewed and tested our procedures to ensure these rules are practical and enforceable. Where you need clarification, our support team can explain any part of these Rules and Terms of Use.